سياسة الاسترداد

Return & Refund Policy

We want you to love your Second Bloom skincare. If you are not completely satisfied, you can return your item within 30 days of delivery.

Eligibility: for hygiene and safety reasons, skincare products can only be returned if they are unopened, unused and in their original sealed packaging.

How to start a return: contact us by email at smartechdiap@gmail.com or on WhatsApp at +971 50 703 6537 with your order number and the reason for the return. We reply within 24 hours with the return instructions.

Damaged or wrong item: if your order arrives damaged, leaking, defective or incorrect, contact us within 7 days of delivery with a photo and we will send a replacement or issue a full refund at no extra cost.

Skin reaction: if a product does not suit your skin, stop using it and contact us. We will look at your case personally.

Refunds: once your return is received and checked, we will notify you and refund your original payment method within 5 to 10 business days.

Bundles and sets: bundles are returned as a complete set, with every item unopened.